Big Changes Coming to Deltaform Technology 📣

Written By Gregory McKiernan

Service Desk & Ticketing System (PSA)

  • New Service Desk Workflows

  • Maintaining support@deltaformtech.com and emergency@deltaformtech.com email connectors

  • New Service Request icons on managed PCs

  • New Remote Support Processes

Managed Services Platform (RMM)

  • Improved remote monitoring and management

  • Improved automation and preventative fixes

  • New PC tray icons on Mac and Windows

  • Improved Patch Management for macOS and Windows

Remote Access Solution

  • Replacing Control with Web Remote

Documentation Management (ITG)

  • Ability to share customer documentation directly with users

  • Replacing SharePoint Online with IT Glue

  • Creating a shared Deltaform Knowledge-base or KB

E-Commerce Store (DC)

  • Implementing a Self-Service Online Store for Customers

PROCUREMENT SERVICES

  • Increasing our distribution partners from 2 to 3 to be more competitive

  • Access to new and additional vendor hardware solutions

Project Management Suite (PSA)

  • Enhanced project management as part of PSA replacement

Billing & Invoicing System (PSA)

  • Restructuring Contract Management to better serve customers

  • New invoicing processes with updated templates

Accounting Platform

  • Migrating to alternative cloud-based accounting platform

  • Improving direct third-party integrations and API access

Payment Processor

  • Replacing PayPal with preferred internal vendor

Gregory McKiernan